This policy explains when and how you can get a refund from Ecomsixx. It complies with Bangladesh consumer protection laws and SSLCommerz merchant requirements.

1. Free trial (7 days)

The 7-day free trial does not require payment. If you don't want to continue after Day 7, simply do not upgrade - no charges apply.

2. Monthly subscriptions

First 7 days after upgrade: full refund if you're dissatisfied for any reason. Just email refunds@ecomsixx.com - we refund within 5-10 business days.
After 7 days: no refund on the current billing cycle. You can cancel any time and your plan stays active until the end of the cycle you already paid for.
Downgrades: take effect at next billing cycle. No prorated refund on the current cycle.

3. Website purchases (Ecomsixx Websites)

Website template purchases are one-time payments (BDT 12,000 / 30,000 / 60,000). Refund policy:

Before we start work (typically 4 hours after order): full refund minus payment processor fees (approximately 3%).
After we begin design/deployment but before your site goes live: 50% refund. The 50% we keep covers concierge time, template license, and deployment infrastructure.
After your site is live (deployed to your subdomain or custom domain): non-refundable. You own the template.
Add-on services (domain purchase, custom edits): non-refundable once work begins.

Once your website is live, you own the template forever. Your monthly Ecomsixx subscription (which covers hosting, AI chatbot, and unified inbox) is billed separately and follows the standard subscription refund policy in section 2.

4. Setup fees

Business and Enterprise plans include concierge setup fees (BDT 30,000 and BDT 60,000 respectively). These are non-refundable once setup work has begun. If you cancel before work starts, we refund in full within 5-10 business days.

5. Add-on charges (SMS, Apify credit, domain renewals)

Usage-based add-on charges are non-refundable once consumed. Unused prepaid credit at cancellation is refunded within 30 days minus any applicable processing fees.

6. Service failures

If Ecomsixx experiences an outage lasting more than 24 continuous hours, you're entitled to a prorated service credit for the affected period. Ask us for it and we apply it to your next invoice by hand; it is not applied automatically, so tell us if you think you are owed one.

7. How to request a refund

Email refunds@ecomsixx.com with:

Your registered phone number + business name
Payment reference (SSLCommerz transaction ID or bKash reference)
Reason for the refund request

We respond within 3 business days. Refunds are processed by hand, back to the account you paid from, within 5-10 business days of approval.

8. Chargebacks

Please contact us before disputing a charge with your bank or bKash. Undisputed refund requests are resolved much faster than formal chargebacks and preserve your account access.

Refund Policy