These terms govern your use of Ecomsixx ("we", "us", "the platform"). By signing up, you agree to them. If you don't agree, please don't use Ecomsixx.

1. What Ecomsixx does

Ecomsixx provides AI-powered customer messaging automation for Bangladesh SMEs: chat, voice, order capture, reactivation SMS campaigns, and integrations with Facebook, Instagram, WhatsApp, and your website.

2. Your account

You must be at least 18 and legally able to enter into a contract.
You are responsible for what happens under your account - keep your phone number secure.
One account per business. Sharing credentials across businesses is not permitted.
We may suspend accounts that violate these terms or applicable laws.

3. Free trial + billing

New businesses get a 7-day free trial. No credit card required.
On Day 8, your AI stops auto-replying unless you upgrade to a paid plan (Growth, Pro, Business, or Enterprise).
Paid plans are billed monthly in Bangladeshi Taka (BDT) via SSLCommerz. Bills prorate on plan upgrade; downgrades take effect at next billing cycle.
Refunds are governed by our Refund Policy.

4. Ecomsixx Websites (template purchases)

In addition to the SaaS subscription, we sell premium industry-tuned website templates as one-time purchases. When you buy a template:

You receive a perpetual, non-exclusive license to use the template design for your own business.
Ownership of the template code and design remains with Ecomsixx. You may not resell, redistribute, or re-license the template.
Your monthly Ecomsixx subscription covers hosting, SSL, AI chatbot, and the unified orders panel.
Custom domain (if you buy one from us) renews annually at published rates.
Payment gateway (SSLCommerz, bKash, etc.) is your own merchant account - money flows directly to you. We do not aggregate payments.
See our Refund Policy for template-specific refund rules.

5. Acceptable use

You agree NOT to use Ecomsixx to:

Send unsolicited spam or unlawful marketing SMS.
Impersonate any person or business.
Send content that is illegal, defamatory, obscene, or infringes intellectual property.
Reverse engineer, decompile, or attempt to extract our source code.
Automate account creation or spam our signup with fake phone numbers.
Resell Ecomsixx access to third parties without an Enterprise agreement.

6. Third-party services

Ecomsixx integrates with Meta (Facebook/Instagram/WhatsApp), Anthropic/OpenRouter, BulkSMSBD, and Apify. Their terms and privacy policies apply to their portions of the service. Meta's messaging policies, in particular, govern what your AI can send on WhatsApp and Messenger - you're responsible for compliance.

7. Your content

Your product catalog, business info, conversations, and customer data belong to you. You grant us a limited license to store, process, and transmit that content to deliver the service. We do not sell or license your data.

8. AI output disclaimer

AI-generated replies are probabilistic - they may occasionally contain errors, misquotes, or misclassifications. You are responsible for reviewing and correcting AI actions (especially orders, refunds, and factual claims). Ecomsixx is not liable for revenue or brand damage caused by AI outputs.

9. Limitation of liability

To the maximum extent permitted by law, Ecomsixx's total liability to you for any claim is limited to the fees you paid us in the 3 months before the claim arose. We are not liable for indirect, consequential, or lost-profit damages.

10. Termination

You can cancel your account any time from Settings.
We may terminate accounts that violate these terms or applicable law with 7 days notice.
On termination, we delete your data within 90 days (some legally-required data retained per applicable law).

11. Governing law

These terms are governed by the laws of Bangladesh. Disputes are resolved in the courts of Dhaka.

12. Changes

We may update these terms - material changes are notified via email 30 days in advance. Continued use after the notice period is your acceptance of the new terms.

Terms of Service